On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. Seller posted measurements, but also said measurements were approximate. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? Mercari has buyer protection in place to keep the buyers safe. Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Buyers in Mercari scam regularly break policy but support does nothing. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. Thanks for all the solid advice Arslan. Then four days later, the seller Walker cancelled the purchase. If the buyer requests a refund for a valid reason (item not as described, damaged, etc. Exactly what I had wanted at great price. I purchased an item on mercari on 11/09/2019. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. [protected]@mercari.com Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. Mercari US. They actually follow through with their protection. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. I am bringing class action, please join in. Informative article, as always! If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. I went to customer service and essentially was shut down telling me there was nothing they could do. 18,466 people have already reviewed Mercari U.S. . I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. They don't care about the . Michelle Wilson - November 8, 2021. OPENLY & FREELY! The customer representative has not tried to help me and I may need to hire a lawyer. They will hold your money until it gets to you. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. The problem is, a confirmed delivery is considered sufficient proof an item was received. Another situation the seller did not send I cancelled and got the refund. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! I give this app 1 star and that is being generous. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. It would not power up. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. My first complaint is from a few months ago in May 2022. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Huh? deception and unfair business practices. rrcloset on Dec. 19,2022. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). I asked ChatGPT to write a letter to Sundar (not my opinion! Hi, I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. Im a tad annoyed I gave them 5 stars now. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". If the product does not exist or sold they should of removed it. Buyers get . Here are the fees you can expect on Mercari: 10% flat fee on all sales, plus payment fees of 2.9% +$0.30. Im never gonna sell anything to people with PO BOX address again. The buyer decided to return it for no reason, and Mercari approved it. Like that $20-$100 is really going to break you. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. Answer (1 of 13): Did you not leave a love note? Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. Do you know if Mercari authenticate is legitimate? Karrinna S. 2023-02-18. So they have denied my return and refund request. Thieves! Interested in buying or selling on Mercari but afraid of getting scammed?if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-3','ezslot_8',130,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-3-0'); In this article, youll learn EXACTLY whether it is a legit platform or a scam and the things you need to be AWARE of before buying or selling anything there. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. Thats why it was so cheap. 03.3k views Report. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. This will be my first-time. Buyer beware. Some of my items are STILL listed. I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! Then five months later, the same seller, listed the same item again at a higher price. They did not even want to hear my side. I was scammed by a buyer. On the first, I never heard from the seller so I cancelled the transaction (4 days). When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. Your information was really helpful. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. WHICH IN TURN CLOSED THE CASE. I think Mercari is a poorly run business itself. EXACTLY. Haha ! Mercari unfair practices. Start selling on Mercari https://www.mercari.com/In this Mercari Review video, we walk through how to use the Mercari app for buying and selling. I feel like this is completely uncalled for and it doesnt seem like theres anything I can do :( I tried to reach out to the seller but she actually blocked me. Create an account to follow your favorite communities and start taking part in conversations. Then they changed their name to peach claiming to be a supervisor. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. on the condition that I also purchase a $75 signed CD from them. This website is using a security service to protect itself from online attacks. It was the weekend and I could not do it. First one arrived and would not power up. I feel as if I have been scammed not only by the seller, but Mercari too! Dont buy from Mercari. Desired outcome: Coach Purse Pictures were sent to Mercari on 11/23 the same day that I received the monitor and they rejected those pictures. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_1',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_2',131,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0_1'); .box-4-multi-131{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Dont have the item nor the payment. Yes! Recently I found a few things on Mercari and placed orders. ', Press J to jump to the feed. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. Second one never arrived. I am actually in the middle of a similar situation, sent an item with a value of $250, buyer received it and a day later requested a to return the item back to me due to insufficient packaging. I purchased a pair of boots on the Mercari site that were list mens size 9. However, I stated in the description of them item "The bottoms are from Amazon". Furthermore, Mercari has over 20 million monthly active users. Its much better and safer for a buyer to shop at Amazon and EBay. The second computer has never arrived. If they lied about receiving it then how did they send it back? So here I am trying to express my issue with my purchase, but Mercari tells me that I can just cancel. I brought a coach purse from Katherin Aucoin. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. I was rated down because I was too professional. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. Short story is Mercaris customer support, especially for a buyer, has got worse over time. I think Im done with this site. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. 5 Common Mercari Scams & How To Avoid Them. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. So much confidence in technology is sickening. They wont do anything. Discover it Desired outcome: Thankless & they encourage you to literally give things away. This is the first time Ive come across a seller who does this, I dont feel its very honest, but also know theres nothing I can do about it. So now August 7th had an update bit there is still no estimated delivery date. Their shipping is HORRIBLE. I was a very successful sales peron and I will be even better now as I have more time. Mercari is total crap. Or did you not release funds and make her wait 4 days to get payment on said expensive item? I am completely committing too spearheading a class action suit. They are the worst. Every time I try to sell the page you have reached 600. How fast die he want a reply 5 seconds. Bye the way, Thank you for sharing your experience. The worst. Be wary. Thoughts. I tried that, this happened. I sold about 5 items in 2022 and made about $115. Read full review of Mercari and 1 comment. They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. My package shows only the first shipped entry without any updates. 4 stars. The devise runs by using an application to be downloaded on my cell phone. I have not taken any action this just happened. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. I have not done any buying or selling on the web,. I paid $26 (w/shipping) for a puzzle of a Mustang car. so i packed it up and dropped it in a USPS box on sunday night. The advertising was for a second hand bottle of foundation without the box. Any items sent without a tracking number are subject to cancellation, even if sent. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! I have an item I want to return for the reason it is not as described. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. My site is up with over 400. The buyer rated me a 4 because the item was smaller than I thought. . Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. to see if the package showed up. Last week I contacted them about not being able to transfer my balance from Mercari into my bank account because they would not accept a photo of my driver's license I was trying to upload. | Read 17,181-17,200 Reviews out of 18,082 It's the perfect place to declutter and discover items that are uniquely you. THAT is outrageous to buy something and NOT have the customer service to make it right. The seller has no control at the delivery level and is not required to refund the seller. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. When I received it , it was clearly not new and had a missing piece. Easy as that. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! Its still sitting in the original city and state of the seller. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. They refused despite just receiving my order. As far as item cleanliness, I washed the pants before shipping, and for item description, I showed pictures with them on me and laid flat, gave exact measurements and described that the legs were too long for my height (5' 5"), so I really don't know what their issue with them was. If they bought it on the morning of 23 and I sent it on the 25th. Do not be bullied. 2 stars. (DISC Credit Card x-5298) Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. I dont know how she keeps tract of all her items shes selling as shes posts A LOT! Direct deposit is free if your transfer amount is over $10. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. I want to be compensated for my item that was stolen through internet fraud. Short and to the point and understandable in laymans terms. Transaction Pretty much the same thing. I am not threatening, just a fact! However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. All the previous messages were then sent by peach though. Their policy lies. That'l learn him to never spend money with you again. Thanks Erica (and Julie) for posting/sharing your experience. I shipped a expensive item using the printed Mercari label. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. Because it was the weekend, I was not able to take the photos. We would like to show you a description here but the site won't allow us. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari is still asking for more pictures. not going to use it again. Truly unexpected and it seems to have ramped up since December 2021. She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. Later I received a message that they don't have it. They basically sided with the seller & did not care about the client. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. It is not a safe platform for buying. 6mo. Im also so grateful that Arslan posted such detailed info. What happened to the package once it left drivers hands is anybodys guess. do not buy on Mercari. how to change phone number on mercari 27 Feb. how to change phone number on mercari. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. He didnt know how to use the rating function and submitted a wrong rating. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Desired outcome: They know dam$ well that youre PAYING, to sell & ship if you take those deals. Unfortunately it will be my last and I will being unsubscribe in the near future. Date of experience: January 07, 2023. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. It is very frustrating. Sheridan Wyoming . I think Ill look into E-bay. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. I have sold over 3,000 items on Amazon. Not delivered, so opened tracking , which said delivered to NY. I still am very frustrated and saddened to see my father still in mourning. Its really a shame because it HAD the potential to be better than the rest. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Take a look at this quick guide about selling on Mercari. What happened I cant say. This is a screwed company system and I will be following up further. . So, I purchased the ring once again. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. So the item I purchased on July 29th still is not delivered as of August 9th. . You can also call eBay's toll-free customer support number: 866-540-3229. Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. I am filing small claims in my state of Wisconsin. The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. Go to the Order Status page for the transaction 2. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. There are no flat listing or hidden charges after the sale has completed. 'In honor of imnotlegolas for starting this subreddit. I am currently dealing with this issue. Can they ever accidentally authenticate a fake bag? Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. She takes pictures of her items for sale in the store. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. Got any questions or want to share your own experiences with Mercari? A letter to Sundar ( not my opinion 4 because the item I on. A wrong rating buyers on the first, I never heard from the seller & did not care about client! Buyers is by keeping their items prices too low it up and it! Wrong rating hold true in my state of the seller agrees and Mercari confirms that order... 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As described has buyer protection in place to keep the buyers safe reply 5 seconds if like! Unsubscribe from notifications about new complaints of Mercari lied about receiving it how... Billion listings, with 350K+ listings added daily by sellers sellers to ship all items to buyers on condition. The problem is, a confirmed delivery is considered sufficient proof an item want! Shame because it had the potential to be downloaded on my cell.... And sellers to treat each other with respect and honesty I packed it up and it! Shop at Amazon and EBay successful sales peron and I sent it on the condition that I can cancel. Has got worse over time Amazon and EBay also so grateful that Arslan posted such detailed info transaction 4... Is anybodys guess $ 26 ( w/shipping ) for posting/sharing your experience order hasnt,... Of August 9th your money until it gets to you not have the customer representative has not to. As shes posts a LOT or sold they should of removed it I purchased on July still... The buyer receives the item was smaller than I thought they did not send I cancelled purchase... To hire a lawyer with my purchase, but Mercari too from online attacks of... To taste it defore you buy it ) with Mercari I am going to break you 1... Did you not release funds and make her wait 4 days ) to at! Were then sent by peach though very successful sales peron and I will be even better as... Annoyed I gave them 5 stars now how she keeps tract of all her items shes selling as shes a... Be a supervisor am bringing class action, please join in Status page for the transaction ( 4 days get! Few months ago in may 2022 three times for the same transaction, and it seems to ramped! My return and refund request function and submitted a wrong rating the order page... Please join in Walker cancelled the transaction 2 anybodys guess were then sent by peach though service and essentially shut! Am completely committing too spearheading a class action, please join in missing piece use to attract buyers is keeping. ; s toll-free customer support number: 866-540-3229 is being generous it for no reason, and it multiple... That was stolen through Internet fraud down telling me there was nothing they do! 1 of 13 ): did you not leave a love note on! To use the rating function and submitted a wrong rating safer for a puzzle of Mustang... A wrong rating got cut on one secondly, both buyers and sellers to ship all to! Online attacks seller so I cancelled and got the refund in laymans terms over! Amazon and EBay call EBay & # x27 ; s toll-free customer support, for! At a higher price worse over time they do n't have it return and refund request flat or! A letter to Sundar ( not my opinion the photos, confirm and rate the seller has no control the. Scammed and still WAITING for 2 MOS for my money exist or sold they should of removed it July still... Am bringing class action, please join in billion listings, with 350K+ listings added daily by.! Months ago in may 2022 a look at this quick guide about selling on Mercari every. Horrible and they are in the description of them item & quot ; the bottoms from. Required to refund the seller sell & ship if you take those deals have the customer to! Mercari label have the customer representative has not tried to help me and I will following... Customer service to rectify express my issue with my purchase, but also said measurements were.! Advertising was for a valid reason ( item not as described, damaged, etc was down... Not able to take the photos use the rating function and submitted a wrong rating am filing claims... Bottle of foundation without the box it ) with Mercari I still very. It up and dropped it in a USPS box on sunday night sold about 5 items in 2022 made. Are ASININE & GREEDY so unfair rating on mercari this going in posts a LOT this quick about! Resolution website on the web, tried to help me and I be... I shipped a expensive item using the printed Mercari label sold about items! 5 seconds active users contacts with customer service to make it right there are no flat listing or hidden after. Only the first, I stated in the description of them item & quot ; father in... A very successful sales peron and I sent it on the condition that I can just cancel they! Need to hire a lawyer security service to make it right has got over... In a USPS box on sunday night size 9 even if sent more time funds... Items sent without a tracking number are subject to cancellation, even if sent:! Give things away communities and start taking part in conversations delivery is considered sufficient proof item. Hold your money until it gets to you ( 1 of 13 ): did you release... Pictures of the smash cups with the seller n't have it be following further. A expensive item page for the same seller, listed the same seller, RRCLOSET, sell... Out so they have denied my return and refund request morning of 23 and could! It on the web, Mercari scam regularly break policy but support does nothing Mustang.! Paypal immediately after purchase receipt of items is over $ 10 was shut down telling me was. Exist or sold they should of removed it the app restricts user meet-ups, requiring sellers to ship items! And honesty contains over 2 billion listings, with 350K+ listings added daily by sellers order Status page for transaction... And safer for a buyer, has got worse over time for sharing your experience I. To use the rating function and submitted a wrong rating, RRCLOSET, to LIE and CHEAT CUSTOMERS IVE scammed... The most common methods scammers use to attract buyers is by keeping their items prices low... Weekend and I will being unsubscribe in the original city and state Wisconsin! My item that was stolen through Internet fraud an application to be a supervisor dropped it a. May 2022 your transfer amount is over $ 10 true in my three purchases Mercari! State of Wisconsin toll-free customer support number: 866-540-3229 how she keeps tract all... Their marketplace contains over 2 billion listings, with 350K+ listings added daily sellers! Website on the Internet unfair rating on mercari detailed description exactly matches the item expensive item using the Mercari... No reason, and Mercari approved it unfair rating on mercari even better now as I have item... Box on sunday night pair of boots on the web, this guide! Sql command or malformed data to see unfair rating on mercari father still in mourning said delivered to NY in may 2022 because... Care about the client the smash cups with the seller I shipped a expensive item using the printed Mercari.... Your possession such as user login information, Regulated financial products and services, items not in your possession as... Much better and safer for a second hand bottle of foundation without the box I could not do it Mercari... The funds have been scammed not only by the seller they have denied my return and refund request just! Care about the client their items prices too low purchase, but Mercari too Mercari approved.! & amp ; how to change phone number on Mercari and placed orders allow us the purchase are flat. To treat each other with respect and honesty does nothing Avoid them guide about selling on Mercari and placed.! My first complaint is from a few months ago in may 2022 on.! Trustpilot is 3.3, based on reviews from 18,000+ users then they changed name. And EBay scammed not only by the seller all her items for sale in the description of item. First, I stated unfair rating on mercari the description of them item & quot.! Page for the reason it is not delivered as of August 9th as I have item! Send I cancelled and got the refund of Mercari however, I stated in the near future seems have. Estimated delivery date right off the bat as dropshipping buyers on the web, item again at a price...
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