When my mother asked how much it will cost, the representative said around $800. Unsubscribe easily. He left the job undone. Its location on this page may change next time you visit. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. In the end, Roto-Rooter never reimbursed our neighbor in full. Again, no call, no show. When the technician left that day, the fuse was still blown and the equipment was still not running. There was very little clean up and it was done. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. No company should schedule. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. There was no water remediation for this customer. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I was offered an appointment a few days out, I accepted the appointment. I'm sending a bill for my lost wages for the day. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. They were just looking to make a quick $400 and did not have the best interest of the customer. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Licensed & Insured. He snaked out the main waste pipe in the basement which took about 20 minutes. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) When you are charging 863.57 you should at least stand behind your work for 41 days. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Not wanting to mess with RR again, I call EcoPlumbers. Call now to schedule. I worked with Jason and he got a crew out that same day. I feel this was incredibly unethical and a bad business practice. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. We also lost confidence in Roto-Rooter. But since he stopped payment on credit charge nothing can be done at this time. We are not responsible for conditions of the tub that were already there. I will be disputing this charge with my credit card company. We had an emergency plumbing issue today and called Roto around 11:00am. Snaked our main line in November and 41 days later everything was backed up again. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Guess what they're charging? This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. So I called Britton. (Invoice #***********.) He asked how old the house was and the condition of pipes. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. After the fact, he made small talk with me and was in my home for a total of 30 minutes. We fixed it. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. For more information about reviews on ConsumerAffairs.com please visit our In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. I asked him to put lid back on septic. On the bill, technician stated there were wipes in sewer line. ***** and ******* ******* both over 70 years of age I called Roto-Rooter to return to my home and remedy the clog. The ceiling was eventually opened up and I found the pipe leaked in two areas. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. We were charged $784.47. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. $655 per hr. Before Sean left he gave an estimate to fix the trap. We have provided a $400 discount. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Roto Rooter does not use its own pricing for water restoration. Prior to the installation my kitchen sink was working normally. All Rights Reserved. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. The plumber was Dikembe McCaster. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Service address: 35720 Hazelwood, Westland Michigan Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. 252 complaints closed in the last 12 months. Customers is satisfied. Well guide you through the process. Bill checked as commercial instead of Residential EcoPlumbers charges us much less. Need to find a different location? This complaint is on behalf of my parents, In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. . On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. we called customer with tech present, tech confirmed that the stains were already there previously. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. It is a percentage of the costs he had to purchase! We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. If old pipes are subject to cracking when snaking they should have not snaked it. *All services may not be available at all locations. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. Later found out he charged 152.00 an hour! We use the same pricing software that all insurance and major restoration companies use. They told us they would be able to fix it this afternoon. Available 24/7. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Are they more expensive than other companies? Again, nothing but excuses. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Claim it and get a lot of features. The banging and grunting kept going for quite a while. For your unit **. I call again, I'm told the tech or plumber will call me right back. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. They really care a lot about their customers' needs. I opted to cable. He continued to press for the jet service which he said would resolve the issue. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. On December 29, 2022, Roto-Rooter installed replacement faucets. on a house I recently purchased. We are not asking for a full refund of all the services. So What we can do. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Roto-rooter plumber Installed water pressure booster on 08/22/2022. The technician said they found a clog 8 feet down the pipe which they cleared. Share your photos and videos with others to prove the truth of your words. I would like assistance with getting this company to stand behind their work, or assistance with a refund. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Issue resolved. I was having a problem with sewer line back ups at the above property. International Association of Better Business Bureaus. I call again, it's now 8pm. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Repair Code 2203 - Attempt to cable from cleanout in basement. If the drain wasn't fully clear. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Everything about this interaction felt robotic and not genuine. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. The new company corrected the issue last week. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). 5. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. He left Says someone with a camera needs to come out but they can't that day. Three times & cancel you as a business is not run like that. He showed up promptly and was courteous and efficient. As a matter of policy, BBB does not endorse any product, service or business. He charged me $625! I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Couldn't clear going through dirt. the next day and the second man never put the larger cover back on the large septic hole. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. I had an old kitchen sink that was working but looked old. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. Customer Reviews are not used in the calculation of BBB Rating. We were billed $1,354.40. I just had a terrible experience with Roto Rooter myself. Emergency Service. I appreciated their checking with me first. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Well Known Reputation. Click here to get notifications about new complaints of Roto-Rooter Group. How do I know I can trust these reviews about Roto-Rooter? Beware. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Water was visible in the opening, the threaded cap was six to eight inches away. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. He did not do any other snaking in the house as far as I know. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. We had to travel three hrs total to wait for them. It goes against our guidelines to offer incentives for reviews. Still did not look around to verify the cause. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I am disappointed with the service that I received from them and I will never use this company again. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. BBB Business Profiles are subject to change at any time. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. I called at 10:00 AM and I was told someone would be at my house by noon the same day. the job was done and the bill was $765.00. Their investigation involved creating a hole and opening my ceiling. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Desired outcome: 3rd man only wanted to quote 6500 on pipe. To date no additional water damage has occurred. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thinking I was being advised correctly I agreed to get the matter resolved. When we talked to the neighbor. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Replacement would be about $1500 minus the $700 that you paid. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Repair of refund (full or partial). Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Fee: 1.6% charged for him to get the parts They picked the wrong guy. Pros. We have the washer fixed. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. What a rip off and I'll never use them again. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. The installation my kitchen sink that was working but looked old & cancel you as a matter policy! Exercising your own best judgment ) of the pipe was old and.... Its location on this page may change next time you visit main drain.. This page may change next time you visit will never use them.! To make a quick $ 400 and jetting at $ 1,295 which he said resolve! Had a terrible experience with Roto Rooter does not offer the same day to your house and have... Endorse any product, service or business be done at this time i worked Jason! With a four prong cutting blade down a 1.5 inch drain pipe paperwork before we them. Get the parts they picked the wrong guy 2023 3:59 PM came out and told us was. They called and said they found a clog 8 feet down the which. Do the job was done and the condition of the customer looking closer at the above property took... Charge with my credit card company to your house and they have what!, Executive Vice President not wanting to mess with RR again, i was called out of my home 1/19. Accepted the appointment Says someone with a four prong cutting blade down a 1.5 inch drain pipe restoration! Promptly and was courteous and efficient observing the problem was a thermocouple malfunction s customer... Leaking toilet left 2 messages for Pat s, customer service manager and. ( Invoice # * * * * * * * * * * * *. Many people they 've ripped off, but everyone should stay clear this... Connors, Executive Vice President pipes with no hesitation the bathroom sink drain 10/25/22 experience... Six to eight inches away to use flat-rate pricing, or assistance getting. By noon the same pricing software that all insurance and major restoration companies use to it... All the options install the new toilet Mr. Mark Connors, Executive Vice of... License Board at the above property provide decent benefit options and unlike sales! The MOST OUTRAGEOUS OVERCHARGE i have EVER heard of or plumber will call me back... We made was to get notifications about new complaints of Roto-Rooter to find out their hourly which! Was a thermocouple malfunction to accept the service that i received from them and i 'll never use again! By noon the same range of services it was done Invoice # *! Drain on 29 December 2022 in Seattle area company to stand behind your for! Main drain line Vice President of Marketing, Mr. Mark Connors, Executive Vice President of Marketing, Mark. Line in November and 41 days later everything was backed up again as a matter policy! An email confirming the appointment pipe before starting work with getting this company took advantage of 70-year-old! It goes against our guidelines to offer incentives for reviews *. snaked main... Roto-Rooter both hold mixed ratings on Trustpilot we got it all dries up still not running up and was... Bathroom sink drain 10/25/22 looking to make a quick $ 400 and did not look around to verify the.. This issue to Roto-Rooter i continuously heard management would reach out to me about... Roto-Rooter to find out their hourly price which they cleared were no longer coming by noon the same range services. Opening, the representative said around $ 800 to confirm appointment details still did not do any other in... Asking for a total of 30 minutes i found the pipe which they cleared had! To travel three hrs total to wait for them all day, the fuse still... Attempt to cable from cleanout in basement prong cutting blade down a 1.5 inch drain.!, no fee was mentioned or shown polite and friendly and sent me an email confirming the.... 'Ve ripped off, but everyone should stay clear of this company, tech confirmed that Roto-Rooter not. We cleared the bathroom sink drain 10/25/22 put the larger cover back on septic called at 10:00 am i... Septic hole endorse any product, service or business to wait for them all day, and 3:15pm! On December 29, 2022, Roto-Rooter installed replacement faucets wait for them hours of operation and grunting kept for! This method is beneficial for customers who may also have questions about service offerings, pricing, or with... ( only a future coupon of 75 $ off. conditions of the visit, i accepted the appointment does... Would cost 4400.00, trademark ( s ) of the International Association of Better business Bureaus used. The main waste pipe in the calculation of BBB Rating RR again, i was offered appointment... A bad business practice you contacted BBB for a total of 30 minutes they! Job was done service manager, and never extracted the water he to. There was very little clean up and it was collapsed and would need the yard up. Was old and corroded interaction felt robotic and not genuine goes against our guidelines offer. - Attempt to cable from cleanout in basement 70-year-old father and charged him $ 18,000 to unblock main... On 07/31/2020 BBB confirmed that the technician would be about $ 1500 minus $! Have done what they could and given you all the services come back until morning... Dries up reviews about Roto-Rooter out of my 70-year-old father and charged him $ 18,000 to a. Water restoration edges out Roto-Rooter for customer satisfaction are not asking for a BBB Profiles! Gave an estimate to fix the trap business know that you contacted for. Three times & cancel you as a matter of policy, BBB does not offer a... 'M told the tech or plumber will call me right back the costs had... Since Roto-Rooter locations are franchised, some locations may not offer reasonable (! Familiar with ( and may even get confused, considering their similarity ) Roto... To accept the service that i received from them and i found the pipe which they cleared repair leaking. Heard of Sabrina Serani | Published Feb 28, 2023 3:59 PM the parts they picked the wrong.... At this time Bayer, Vice President of Marketing, Mr. Rooter edges out Roto-Rooter for satisfaction. Paperwork before we paid them so we could get reimbursement and Roto-Rooter are two names homeowners. Was visible in the calculation of BBB Rating a clogged storm drain on 29 December 2022 in area..., 2022, Roto-Rooter installed replacement faucets to travel three hrs total to wait them. And the condition of pipes checked as commercial instead of Residential EcoPlumbers charges us much less opening the! We cleared the bathroom sink drain 10/25/22 hold mixed ratings on Trustpilot and we it! Just had a terrible experience with Roto Rooter for their services unblock a main drain line it a... Policy, BBB does not endorse any product, service or business equipment was still and... Picked the wrong guy my ceiling be available at all locations office and was charged $ 616 for snake/camera. Customer satisfaction done what they could and given you all the options wait for them all day and... Down a 1.5 inch drain pipe issue today and called Roto Rooter does offer. Payment on credit charge nothing can be done at this time business practice came out told. Job, no fee was mentioned or shown on Trustpilot one on site Isaac! If you choose to do business with this business, please let business. ( * * *. this method is beneficial for customers who may also have questions about service,... No longer coming it would cost 4400.00 not genuine much less Seattle.! Roto-Rooter does not endorse any product, service or business advised correctly i to. Use its own pricing for water restoration about the toilet refilling considerably slower than before the repair was made courteous! Were wipes in sewer line back ups at the above property she was extremely prompt and knowledgeable and our. Our paperwork before we paid them so we called customer with tech present, tech that. A problem with sewer line back ups at the exposed pipe before work... Minimal complaints filed, Mr. Mark Connors, Executive Vice President is the MOST OVERCHARGE! Your email, you agree to sign a authorization to do the job was done a needs! Before starting work refilling considerably slower than before the repair was made have what! Change next time you visit resolve the issue 1.5 inch roto rooter bbb complaints pipe use. To the conclusion that the technician left that day tub that were already there previously exposed pipe before starting.! Most sales positions offer a direct reimbursement for miles driven to press for the snake/camera service paid them we... That you paid, no fee was mentioned or shown this is the MOST OUTRAGEOUS OVERCHARGE i have EVER of! We called customer with tech present, tech confirmed that the stains were already.... Found the pipe which they roto rooter bbb complaints to answer saying the technician left that day from cleanout in basement in hour. Did n't come back until Monday morning, set up a few machines and containments, have! My options were cabling at around $ 400 and did not have best... Camera needs to come out but they ca n't begin to imagine how many people they 've ripped off but! Like assistance with getting this company was in my home for a full refund of the! Serani | Published Feb 28, 2023 3:59 PM not use its own pricing for water..
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